Privacy Policy

Your privacy is important to us. Credit Claim Assist Ltd ("we", "us", "our") is committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number ZB648507. Our company is registered in England and Wales.

Please read this Privacy Policy carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

We obtain personal information from you. When you provide your information on our website, you consent for us to use your personal information to:

• Contact you via the contact method(s) you have consented to, which may include via text message, telephone, email, and by post. We will contact you about the service you are enquiring about and, subject to your consent, about other products and services in the future.
• We also process personal information which you give us:
• As a customer, to provide you with a Claims Management Service.
• Whilst servicing your account through our website, by email, in writing, or over the phone.
• If you request information or assistance from us.

Subject to your consent we may also collect, store and use information about your computer and about your visits to and use of this Website including IP address, geographical location, browser type, referral source, length of visit.

• Information that you provide to us for the purpose of subscribing to our website services, email notifications or newsletters.
• Any other information that you choose to give us.

Withdrawing your consent: You can withdraw your consent (opt-out) for us to contact you at any time by emailing privacy@creditclaimassist.co.uk.

We process the following personal information:

• Personal details such as your date of birth, address, telephone number, email address and where applicable information to support a claim for a mis-sold financial product.
• Identity information such as your passport, driving licence, utility bills or national insurance number and/or national identity card.
• We may, if applicable to your case or your joint case, access data relating to you, your partner or anyone else you are financially linked with.
• Financial details which, depending upon the service being provided, may include information about your bank accounts.
• Employment/self-employment details.

Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected. We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the service you have asked us to provide you with. For example, where you have advised us of an issue, such as your health, which could mean that due to your personal circumstances or personal characteristics you are particularly vulnerable to financial detriment or may experience particular difficulty accessing our services. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.

We require certain personal information to be able to perform our services. Before you use our service, we will explain what data is required and why. If you do not provide the information or withdraw your consent to process it we will be unable to provide our service to you.

We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above. Our retention periods are:

The service that we offer may require us to identify a specialist claims processing service to refer your claim. In order to do this we require to share your data with them. We will not do this without your consent but will be unable to provide our service to you if you do not give consent to share your data for this purpose.

During our service and where necessary or required we share your data with the following third parties who provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:

• Our Auditors, external assessment bodies, regulatory organisations to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations.
• To named lenders, loan brokers, credit card companies, catalogue companies and other organisations who may have sold financial products to you in the past.
• Other Government Departments such as HMRC, the Financial Ombudsman (FOS) or the Financial Services Compensation Scheme to fulfil your and our legal obligations.
• Our Systems and IT: We use third-party firms who provide essential storage arrangements (including call recordings), software and support to our infrastructure.
• Post and Printing: We use an outsourced print-house who manages our printing, they receive a copy of postal communication and print and send this on our behalf.
• Our Regulators: We may be required to provide your data to our Regulators, who include the Financial Conduct Authority, the Financial Ombudsman Service and the Information Commissioner's Office.

We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf.

Advertisers: We use a third-party advertising representative, Otelli, who design, host and manage our advertisements. They will also set cookies on your device in accordance with our cookie policy. They are our data processor, which means they only process your data under our contract with them and under our strict instructions. You may opt-out of these at any time. They receive a copy of the data that you have submitted through our website, including your IP address. We also use third-party advertising services who provide analytical information about our advertising to help us improve this in the future. In any event, the data held by analytics firms is on an anonymous basis meaning they cannot identify you.

We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Please click here to view our Cookie Policy which details how we use cookies on this website. You may also wish to visit: www.allaboutcookies.org for further information.

We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

You have the right to request copies of your personal information without charge. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on "consent", but this does not apply where we have other legal justifications to continue processing your data.

In relation to all these rights, please write to us at the address below.

Disclosures: We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you: to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Complaints process: If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner's Office — www.ico.org.uk.